Last updated: May 3 2018
- a guest who is using the Site to look for properties to rent (a “guest”),
- a property owner, lessor or property manager (an “Owner”) who owns one or more properties for rent on the Site, or
- any other person who is using other tools or services we provide by The Company
Unless we explain otherwise in this policy, the words and phrases used in this policy have the same meaning as in the Terms and Conditions
What is A,D8 UK?
A,D8 UK is a venue that enables Guests to find properties to rent from Owners.
The Company is intended for use by individuals who are over 18 years of age.
Who Processes Your Personal Information?
Information that can identify you (“personal information“) will be collected, processed, stored and used by us, and passed to third party data processors acting under our instructions. These people may be engaged in, among other things, the fulfilment of your information requests and the provision of support tools and services from The Company. They may also be helping us maintain the integrity and security of The Company, including payment processing services and emails and messaging platforms.
We may also periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include travel history and demographic information. By submitting your personal information, you agree to this collection, transfer, storing and/or processing.
The Information We Collect
At various times you may give information to us. This includes information that can identify you, including your first and last name, telephone number, postal and email addresses, fax number, and credit card information. For example, in order to respond to a request or enquiry from a Guest we may need to know all or some of the following: your full name, address, telephone number, e-mail address and your current location. We may also receive your personal information when you set up financial account information for payment processing.
If you make or use social media features on our website, the social media provider may send us information in line with their policies. That information may include personal information such as your name, profile picture, gender, friend lists and any other information you have chosen to make available. Please note that, if you have friends using social media who are using A,D8, they may also have shared information about you with us through the social media platform. If you wish to prevent that sharing, you can do so by editing the settings/preferences in your account with the relevant social media providers.
We may also gather information from cookies, web beacons or similar technologies from the internet. You can find out more about how we do that in the relevant section of this policy below and in our Cookies Policy. We use publicly accessible information to verify information we are provided with and to manage and expand A,D8 UK’s business. With the prior user’s consent, as applicable, that can be withdraw at any time, in order to provide services requested by users, we may also collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, properties you viewed, what you searched for, the duration of your visit, and other details of your activity on the internet. We obtain data from you either by you inputting your personal details, by the automatic collection of information about you as you use the web site, when we speak to you, or from third parties or websites. Third party information may include financial information from our payment processor partners that we use to update our records and to prevent and detect fraud, information from your mobile provider if you are accessing the web site over a mobile device or information from a third party such as a social media or travel opinions site.
We may collect reviews written by Guests on a property they have stayed in (“Guest Review”) and/or written by Owners on a Guests stay (“Owner Reviews”). Guest Reviews are displayed on our Site, while Owner Reviews will only be disclosed to Owners who receive an inquiry or booking request from that Guest. Owner Reviews enable an Owner to know more about the Guest who has contacted them and therefore increase trust in our platform. Owners must comply with the Owner Terms and Conditions and applicable law and this includes not using any information about a Guest to discriminate against such Guest.
How We Use Your Personal Information
Our primary purpose in collecting your personal information is to provide you with the services you requested and those which we believe will optimise your use of The Company. We may use your personal information for the following purposes:
- For the services provided by The Company or to support your request;
- To contact you from time to time with critical user or service updates;
- To send other messages that are useful to the service we provide at A,D8;
- To assist people you have done (or agreed to do) business with. For example, if you are an Owner and a Guest who has booked or enquired with you needs your details we may pass them on; if you are a Guest and an Owner you have booked with needs to contact you we may give them your details;
- To provide personalised, targeted, or location-based content, services, and advertising from us and third parties with the prior user’s consent that can be withdraw at any time.;
- If necessary, to measure your interest in and improve our products, services and The Company;
- To promote the services related to The Company email and via social media platforms with the prior user’s consent that can be withdraw at any time;
- To compare information for accuracy, and verify it with third parties;
To help us meet our legal and compliance obligations – for example we may use personal information we hold on you to do background checks, to screen prospective Owners against official lists in the UK and overseas and to do credit checks.
How We May Disclose Your Personal Information
We may disclose your personal information to enforce our policies, defend and protect the rights, property or safety of The Company and users of The Company, to comply with our legal obligations or in the interest of national security, public interest or law enforcement in any country where A,D8 UK has entities or affiliates. For example, we may respond to a valid request by a law enforcement agency or regulatory or governmental authority (including tax authorities). We may also disclose data in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
We share your information with third parties who help deliver our products and services to you. Examples include third parties who are hosting our web servers, analysing data, providing marketing assistance, and providing customer service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.
We may also share your personal information as follows:
- If you opt in to receive information about the opportunities, products, or services of third parties, we supply your contact information to those third parties so they may contact you;
- With an Owner if you make a booking with The Company;
- With an Owner, if you make what we consider to be a complaint either online via our website, by email to us, or by telephone and you agree to your complaint and name being shared with the Owner;
- We may display statistics of usage, such as information related to the responsiveness of owners, in the listings;
- With other companies we work with to feature all or part of our Owners’ property listings or otherwise provide promotional or other services related to our business. This might include featuring your listings and photographs on other websites;
- With any third party you have asked us to share your personal information with, which, by way of example, in the case of Facebook, may include identifying information if you have asked us to connect with your Facebook account; or
- With any applicable tax authorities or other authorities allowed to collect taxes, where necessary to pay taxes from or on behalf of Guest or Owners to tax authorities in accordance with our terms and conditions and to comply with any valid request
- You may have accessed our website through a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information including behavioural patterns being shared with that trading partner in accordance with our contractual relationship with them.
We may also share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our websites. This information does not contain any personal information and is used to develop content and services we hope you will find of interest and to audit the efficacy of our advertising.
International Data Transfers
Personal information about Owners and Guests may be stored and processed in any country in which we, our affiliates, or service providers maintain facilities, including countries (like the United States of America) which are outside of the country or region in which you reside.
Users may subscribe to our newsletter service. All Users may cancel their subscription to these email newsletters at any time by emailing “Unsubscribe” to [email protected] although it may take a short while for the changes in your preferences to become effective.
We may use surveys to gather information about our users. From time to time, we request Guest input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.
When you download or use apps relating to our websites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalised content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device’s location services, we recommend you consult your device’s manual, or contact your mobile service carrier or your device manufacturer.
Enquiries and other Electronic Communications
Guests may send enquiries to The Company via the website. Enquiries sent using the A,D8 system are also available for review by our employees, agents and representatives, who may use any such information as part of the services we provide.
If you engage in such communications do not share information in the e-mail (or any phone call) that you are not prepared to allow such person and A,D8 to have, including, but not limited to, credit card and bank account information. Before disclosing any credit card or bank details or making any payments, please take the time to visit our Community Pages where you can find more details about phishing and how to reduce your risk.
We may also from time to time, use third party email servers to send and track receipt of such communications, and analyse the pattern of such communications for trust and security purposes as well as to gather data, such as enquiry and booking data (on an anonymous basis), to assist us in better understanding our business. Our system does not hold messages indefinitely and they may not be accessible after the message has been delivered to you. Please therefore print a copy of any message which is important to you – for example a payment receipt or a booking confirmation.
How Do We Protect Your Personal Information Once We Have It?
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal information and against accidental loss or destruction of, or damage to, your personal information. While no system is completely secure, we believe the measures implemented by The Company reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally.
Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data.
External Links and social plugins
What are Cookies, Web Beacons and Clear GIFs and Why Do We Use Them?
Our Site has a dedicated section on cookies which you can read here.
We gather and share information concerning the usage of the website by Owners and Guests with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our website use electronic images placed in the web page code, called pixel tags (also called a “clear GIFs” or “Web Beacons”) that can serve many of the same purposes as cookies. Please click here to see the cookies we use when you browse our site.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximise web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognise you when you visit the website and to help determine how you found the website. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Display of Tailored Advertising/Your Choices
Like other companies operating online, this site may participate in cookie-based exchanges where anonymous information is collected about your browsing behaviour through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site. Please click here to learn more about cookie-based exchanges, including how to access information about the topics of interest associated with cookies on your computer and how to decline participation in these programs.
How Do I Correct or Update My Information?
We allow our users the option to change or modify information previously provided. This may be done by sending the request to us at Customer Support or by updating the relevant details in your account.
In certain jurisdictions you may have rights to provide us with instructions regarding the manner in which your personal data may be processed after your death. This can include how A,D8 may continue to store, erase and share your personal data, and where applicable, the person you have designated to exercise these rights after your death.
How Do I Opt-out of Receiving Marketing Communications From You?
We will only send marketing communication to Guests how have Opted-In to this service. You may of course opt-out of receiving these marketing communications from us at any time by the following means:
- Contact us at Customer Support;
- Follow the instructions included in each communication or newsletter;
- Mail the request to us at [email protected].
Please remember that if you change your preference it may take a short time for those preferences to become effective.
How long will we keep your personal information?
The website may contain links to third parties’ websites. We are not responsible for the privacy practices or the content of those websites. The Site may also contain links to terms and conditions and privacy policies of third party providers who provide tools or services on the website. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites.
How Do I Contact You?
If you are unhappy with their answers you can also contact our Data Controller at [email protected]