Terms and Conditions (Guests) – Effective 01 May 2005 (reviewed annually)
When you make a booking, your contract, which includes these terms and conditions, will be with the owner of the property. References herein to “we”, “us” and “The Company” means A,D8 UK Limited and to the rights and obligations of A,D8 UK Limited on behalf of the Owner of the property as the agent of that Owner. For the avoidance of doubt the rights and duties set out herein are those of the Owner through A,D8 UK Limited. A,D8 UK Limited is not a party to this contract. “You” “client” “guest” means the party making the booking.
The properties are available for rent throughout the year unless already let. The properties are let as fully furnished holiday homes and may not be used for any business purposes or sublet or assigned in any way. Bed linen and towels are provided.
Whilst every reasonable care has been taken to ensure that the properties are safe and secure neither we nor Owners accept any responsibility for theft/loss or damage to your belongings or for death or any personal injury or for any other loss including consequential loss whatsoever to a member of your party or anyone else, however caused during your stay or at all save as provided by statute.
All prices are per night for the holiday home as equipped and described. The usual time for take over is 15:30 (subject to unavoidable delays). You must leave your holiday home by 10:30 on the day of departure and you are expected to leave everything in a clean and tidy condition. You are responsible for the security of the property and for any damage incurred or loss sustained during your stay. The inventory for the accommodation (which is available for you to inspect on request) is checked at the end of each rental period and any losses/damage incurred will be pursued. With final payment we require a 20% deposit against excess housekeeping and breakages, fully returnable usually within fourteen days of departure. We reserve the right to refuse any holiday booking application. Most properties do not permit either smoking or pets. Where smoking is allowed (or takes place without permission), and where a pet is kept on the property in any circumstances, any cost of restoring the property to its prior state of cleanliness and freshness will be deducted from the breakage deposit. If it proves impossible to do this in a timely fashion and if business is thereby lost the lost income to Owner will also be payable by the guest and deductible in part or whole from the breakage deposit.
All bookings run from 14:00 arrival (subject to unavoidable delays) to 09:00 departure.
For holidays of 7 days or more a minimum booking deposit of 20% of the total cost is required to secure the booking. For holidays of less than 7 days, full payment is required to secure your dates. If you have to cancel your holiday for any reason this deposit is non-refundable and we therefore strongly advise you to take out your own holiday/cancellation insurance for your own benefit.
Booking confirmation and balance of payment:
The submission of the completed booking form shall constitute an offer by the client and a contract shall come into existence when the booking has been accepted in writing and a receipt for the deposit has been issued. Upon receipt of your booking form and deposit we will confirm the booking electronically and an invoice and statement of account will be sent to you with this confirmation, requesting the balance of payment two months before your arrival date. Credit/Debit card transaction charges are the guests responsibility and will be deducted from the damages deposit. You will not receive any further correspondence from us until we receive your balance of payment after which you will be sent final confirmation and arrangements for key collection. If we do not receive your balance payment by the due date we reserve the right to re-let the accommodation. Any bookings made within two months of the holiday start date must be paid for in full at the time of booking. If the booking is made later than one week before your holiday date (i.e.. the booking having been made provisionally by telephone, say the day before) we insist that full payment is made with cleared funds prior to arrival.
Extended stays/late and stage payments:
If during the currency of the stay any guest wishes to extend the duration of the stay and if the owner agrees to do this these terms shall apply equally to that extended period of stay. Payment in full for the extended period must be made prior to that extension period commencing in default of which Owner may re let and/or re enter. If at any time payment of monies by any guest is outstanding the Owner may re enter and may in such circumstances place guests’ belongings in storage for guests’ account, together with any fees associated with the exercise such as those of removal companies and replacement keys. Similarly, exceptionally stage payments may by specific agreement be agreed to be accepted between Owner and guest for extended periods of stay or otherwise. In the event that any such stage payment is overdue, Owner may re enter as above and place guests belongings into storage and the cost of this and of associated expenses shall be the responsibility of the guest.”
Not accepted except as specifically agreed with the Owner in writing – this excludes service dogs.
The parking arrangements for each property are given on the website and are for private cars only: most have a private parking space or spaces, some have on road parking permits; there are public car parks within a few minutes walk. Where a parking permit is provided this must be returned at the end of the rental period. You will be advised where you can park your car/s and we will not be responsible for any parking tickets you may receive for not adhering to the requirements of the permit or parking space.
a) By you: Notice of cancellation must be received in writing. Deposit payments are non-refundable. Balance payments will be refunded up to two months prior to your holiday start date. If you cancel your holiday within two months of the start date and we are unable to re-let the accommodation the full balance is still due. For the avoidance of doubt, other than as above, we shall have no further liability to you for any changes to or the cancellation of any holiday.
b) By the owner: If the Owner is obliged to cancel for any reason then a full refund will be made immediately without any further claim being made by or your representatives against us. We are at your disposal to locate an alternative property in such circumstances.
This booking has been entered into on the understanding that the total number in your party shall in no circumstances exceed the number on your booking form. Rentals will be terminated at our own discretion, if in our opinion any person behaves in a way prejudicial to the well being of others, and in such circumstances we will re-take possession of the accommodation immediately. The person signing the booking form must be at least 18 years of age and takes full responsibility for all members of his/her party.
We reserve the right to enter the accommodation for the purposes of urgent repairs or maintenance at any time. We cannot take responsibility for any matter outside our control, i.e. damage, injury, delays, or loss, in connection with your holiday arising directly or indirectly from mechanical or electrical breakdown, inclement weather, flood, fire, temporary invasion of pests or any other Act of God, war, farming or building activities, acts of local or central Government, or for nuisance caused on neighbouring properties.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint the Owner and the Company are anxious that remedial action is taken as soon as possible. All complaints must be notified to us within 48 hours and we will investigate and attend to them immediately. If we are unable to resolve any issue to our mutual satisfaction you should send a written complaint through us to the Owner.
Law and Jurisdiction:
This contract shall be governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts for any issue arising.
Most properties come with a generous broadband package. Some come with pay to view TV. Any excess broadband usage over the limit of the package and any unpaid pay to view fees will be charged to you and deducted from your deposit. The broadband allowances are available upon request. Loss incurred by us in replacing missing parking permits will also be deducted from the deposit.
Due to the current unpredictability of utility costs we reserve the right to introduce a ‘Fuel Surcharge’ per property if our utility costs increase by more than 20% over the preceding 12 month period.
Inclusive Heating and Electricity Costs:
The all inclusive costs are based on ‘reasonable’ usage of heating and electricity that conform to our environmental policy. All ‘reasonable’ use of Heating and Electricity is therefore included within the cost of your accommodation. In line with our environmental policy we monitor and record the usage of both heating and electricity. We reserve the right to charge for ‘unreasonable’ usage. Charges will be made at the current oil, gas and electricity prices plus a £10 administration fee. An example of ‘unreasonable’ would be where a guest has turned the heating up to a higher than programmed setting and then gone out for the day, or has the heating set to a higher than programmed setting throughout the night. We appreciate that some people ‘feel’ the cold more than others and we do try to be as flexible as possible and accommodate everyone. However, with the current high cost of oil and electricity we are now forced into a position where we have to charge guests an additional ‘fuel supplement’ if they require the heating system set higher or ‘On’ for longer than is set by our environmental policy. If you do wish us to make adjustments to the heating please contact us to discuss costs.
Although every effort has been made to ensure the accuracy of the information contained on our website and other publicity material, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured at any time. Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.